Where in the World Is My VOM (Voice of the Member)?
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Voice of the Member (VOM) is typically focused on feedback about our products and services, but LinkedIn recently discovered the power of looking at VOM regionally as well. In this talk Mark Quinn, Sr Director of Product Operations at LinkedIn, will share the global VOM journey LinkedIn is on, starting with a simple question out of Bangalore that has now evolved into a global strategy providing powerful product and support insights that weren’t being uncovered any other way. Mark will cover how LinkedIn’s Regional VOM began, examples of wins so far, and challenges to consider in standing up your own regional VOM strategy.
Date and Time
Location
Hosts
Registration
- Date: 04 Jan 2018
- Time: 06:00 PM to 09:00 PM
- All times are (GMT-08:00) US/Pacific
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- National Instruments
- 4600 Patrick Henry Drive
- Santa Clara, California
- United States 95054
Speakers
Mark Quinn, Senior Director Product Operations of LinkedIn
Where in the World Is My VOM (Voice of the Member)?
Biography:
Mark Quinn is on a mission to empower LinkedIn to perfect the member experience. After six years with the US Air Force building Google Maps for jet fighters, Mark earned his MBA at Duke University, and transitioned his career to tech operations at Apple where he ensured the Genius Bar had everything it needed to provide support for thousands of customers each week. Following a short stint managing reverse logistics for Amazon branded hardware, Mark is now at LinkedIn where his group champions Voice of the Member for the company, working to deliver actionable insights from member feedback and ultimately empower LinkedIn to perfect the member experience.
Agenda
6:00 PM: Registration & Informal Networking
6:30 PM: Introduction, News, & Chapter Election Update
6:45 PM: Guided Networking
7:00 PM: Dinner
7:30 PM: After Dinner Presentation
8:45 PM: Adjourn