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DTSTAMP:20201015T001045Z
UID:1D52688A-CA6B-40B0-9CCC-B29B8936764C
DTSTART;TZID=US/Eastern:20201014T190000
DTEND;TZID=US/Eastern:20201014T200000
DESCRIPTION:A one-hour webinar on increasing reliability based on listening
  to what the customer says and/or wants.\n\nThe information presented will
  include many situations and comes from 35 years of working with customers
  and fixing problems because we did not listen to the customers in the fir
 st place.\n\nThe general topics are:\n\n- Perception is very important to 
 the customer\, even in absence of reality. Example of a customer who was u
 sing a machine to melt gold and silver to manufacture jewelry. He observed
  much better results when he pressed a switch to engage the new\, novel pr
 essure-over-pouring routine. There was just one major inaccuracy with his 
 observations…but he refused to see it.\n- A car with a mind of its own. 
 In this case\, the customer contacted the car manufacturer since the car s
 eemed to have a fit when the customer bought a certain product from the st
 ore.\n- Very safe\, redundant system for a reconnaissance military aircraf
 t. Everyone was elated with the system\, including the customer…all exce
 pt the pilot who was very skeptical. Turns out\, the pilot was right\, and
  all the engineers were wrong…\n- Engineering improvements to create a m
 uch better display in military fighter jet. Took 36 man-months to implemen
 t with anti-aliasing and other improvements. The pilot’s response was pr
 iceless… and unexpected.\n- A flare and chaff counter on an aircraft was
  a bit overzealous\, obviously from switch/relay contact bounce. The simpl
 e engineering fix made matters worse…\n- A jewelry casting machine that 
 took a short break\, without warning\, from work at 0900 and 1500 everyday
 \, even though there was no clock in the machine.\n- A military aircraft d
 esigned to land on aircraft carriers would work perfectly on land but woul
 d show its nervousness when landing at sea on an aircraft carrier. A simpl
 e design review would have eliminated the nervousness.\n\nSpeaker(s): JAY 
 SKOLNIK\, PE\, CPI\, CPM\, \n\nVirtual: https://events.vtools.ieee.org/m/2
 41424
LOCATION:Virtual: https://events.vtools.ieee.org/m/241424
ORGANIZER:rdelacru@ieee.org
SEQUENCE:16
SUMMARY:The customer is always right!
URL;VALUE=URI:https://events.vtools.ieee.org/m/241424
X-ALT-DESC:Description: <br /><p>A one-hour webinar on increasing reliabili
 ty based on listening to what the customer says and/or wants.</p>\n<p>The 
 information presented will include many situations and comes from 35 years
  of working with customers and fixing problems because we did not listen t
 o the customers in the first place.</p>\n<p>&nbsp\;</p>\n<p>The general to
 pics are:</p>\n<ul>\n<li>Perception is very important to the customer\, ev
 en in absence of reality.&nbsp\; Example of a customer who was using a mac
 hine to melt gold and silver to manufacture jewelry.&nbsp\; He observed mu
 ch better results when he pressed a switch to engage the new\, novel press
 ure-over-pouring routine.&nbsp\; There was just one major inaccuracy with 
 his observations&hellip\;but he refused to see it.</li>\n<li>A car with a 
 mind of its own.&nbsp\; In this case\, the customer contacted the car manu
 facturer since the car seemed to have a fit when the customer bought a cer
 tain product from the store.</li>\n<li>Very safe\, redundant system for a 
 reconnaissance military aircraft.&nbsp\; Everyone was elated with the syst
 em\, including the customer&hellip\;all except the pilot who was very skep
 tical.&nbsp\; Turns out\, the pilot was right\, and all the engineers were
  wrong&hellip\;</li>\n<li>Engineering improvements to create a much better
  display in military fighter jet.&nbsp\; Took 36 man-months to implement w
 ith anti-aliasing and other improvements.&nbsp\; The pilot&rsquo\;s respon
 se was priceless&hellip\; and unexpected.</li>\n<li>A flare and chaff coun
 ter on an aircraft was a bit overzealous\, obviously from switch/relay con
 tact bounce.&nbsp\; The simple engineering fix made matters worse&hellip\;
 </li>\n<li>A jewelry casting machine that took a short break\, <em>without
  warning</em>\, from work at 0900 and 1500 everyday\, even though there wa
 s no clock in the machine.</li>\n<li>A military aircraft designed to land 
 on aircraft carriers would work perfectly on land but would show its nervo
 usness when landing at sea on an aircraft carrier.&nbsp\; A simple design 
 review would have eliminated the nervousness.</li>\n</ul>
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