BEGIN:VCALENDAR VERSION:2.0 PRODID:IEEE vTools.Events//EN CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:US/Mountain BEGIN:DAYLIGHT DTSTART:20210314T030000 TZOFFSETFROM:-0700 TZOFFSETTO:-0600 RRULE:FREQ=YEARLY;BYDAY=2SU;BYMONTH=3 TZNAME:MDT END:DAYLIGHT BEGIN:STANDARD DTSTART:20201101T010000 TZOFFSETFROM:-0600 TZOFFSETTO:-0700 RRULE:FREQ=YEARLY;BYDAY=1SU;BYMONTH=11 TZNAME:MST END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTAMP:20201118T171939Z UID:7B46B2DF-B397-4A88-A8B5-4C655E9400D5 DTSTART;TZID=US/Mountain:20201112T180000 DTEND;TZID=US/Mountain:20201112T190000 DESCRIPTION:An entity is a customer who interacts with an organization in s everal different ways that may be categorized as customer journey. Some cu stomer journey examples include\; a user phone call where one clicks on an option then gets transferred to a particular agent and then finally compl etes the call and a customer who may be browsing a website and then adds i tems to a cart and purchases something. This journey can be for any entity \, not just a customer\, but also for products\, services\, etc. For a com pany\, to make decisions they cannot just look at each individual customer journey rather they need to look at the bigger picture and if necessary d rill down to the individual customer journey. In this presentation\, we wi ll look at how to aggregate different entity journeys together to create w hat we call a process map. This way of combining gives us the actual proce ss and derived from the data. We will look at examples of entity journeys and process journeys from the standpoint of a graph database. The major ta keaways for the audience will be how to look at events happening over time and the final outcome and how they relate to each other. Please come and join use for an outstanding presentation on cutting-edge database technolo gy. Please join us in learning more about Database theory and the real app lications of cutting edge Database design.\n\nSpeaker(s): Dr. Ashwin Pinga li (ABD)\, \n\nAgenda: \nAn entity is a customer who interacts with an org anization in several different ways that may be categorized as customer jo urney. Some customer journey examples include\; a user phone call where on e clicks on an option then gets transferred to a particular agent and then finally completes the call and a customer who may be browsing a website a nd then adds items to a cart and purchases something. This journey can be for any entity\, not just a customer\, but also for products\, services\, etc. For a company\, to make decisions they cannot just look at each indiv idual customer journey rather they need to look at the bigger picture and if necessary drill down to the individual customer journey. In this presen tation\, we will look at how to aggregate different entity journeys togeth er to create what we call a process map. This way of combining gives us th e actual process and derived from the data. We will look at examples of en tity journeys and process journeys from the standpoint of a graph database . The major takeaways for the audience will be how to look at events happe ning over time and the final outcome and how they relate to each other. Pl ease come and join use for an outstanding presentation on cutting-edge dat abase technology. Please join us in learning more about Database theory an d the real applications of cutting edge Database design.\n\nVirtual: https ://events.vtools.ieee.org/m/247687 LOCATION:Virtual: https://events.vtools.ieee.org/m/247687 ORGANIZER:danieljspencer@ieee.org SEQUENCE:1 SUMMARY:IEEE CIR : Individual Entity Journeys\, Aggregated Entity Journeys and Process Maps URL;VALUE=URI:https://events.vtools.ieee.org/m/247687 X-ALT-DESC:Description: <br /><p>An entity is a customer who interacts with an organization in several different ways that may be categorized as cust omer journey. Some customer journey examples include\; a user phone call w here one clicks on an option then gets transferred to a particular agent a nd then finally completes the call and a customer who may be browsing a we bsite and then adds items to a cart and purchases something. This journey can be for any entity\, not just a customer\, but also for products\, serv ices\, etc. For a company\, to make decisions they cannot just look at eac h individual customer journey rather they need to look at the bigger pictu re and if necessary drill down to the individual customer journey. In this presentation\, we will look at how to aggregate different entity journeys together to create what we call a process map. This way of combining give s us the actual process and derived from the data. We will look at example s of entity journeys and process journeys from the standpoint of a graph d atabase. The major takeaways for the audience will be how to look at event s happening over time and the final outcome and how they relate to each ot her. Please come and join use for an outstanding presentation on cutting-e dge database technology. Please join us in learning more about Database th eory and the real applications of cutting edge Database design.</p><br />< br />Agenda: <br /><p>An entity is a customer who interacts with an organi zation in several different ways that may be categorized as customer journ ey. Some customer journey examples include\; a user phone call where one c licks on an option then gets transferred to a particular agent and then fi nally completes the call and a customer who may be browsing a website and then adds items to a cart and purchases something. This journey can be for any entity\, not just a customer\, but also for products\, services\, etc . For a company\, to make decisions they cannot just look at each individu al customer journey rather they need to look at the bigger picture and if necessary drill down to the individual customer journey. In this presentat ion\, we will look at how to aggregate different entity journeys together to create what we call a process map. This way of combining gives us the a ctual process and derived from the data. We will look at examples of entit y journeys and process journeys from the standpoint of a graph database. T he major takeaways for the audience will be how to look at events happenin g over time and the final outcome and how they relate to each other. Pleas e come and join use for an outstanding presentation on cutting-edge databa se technology. Please join us in learning more about Database theory and t he real applications of cutting edge Database design.</p> END:VEVENT END:VCALENDAR