Managing and Meeting Customer Expectations
There are several factors of a successful consulting delivery, such as building the client relationship, aligning the customer on the proposed methodology, managing customer expectations, resolving issues, demonstrating value add, communication skills, professionalism and more.
This talk will focus on one of the most critical factors, that is: managing and meeting customer expectations. Drawing on insights from personal experiences, the talk will cover some issues that can complicate customer's expectations, and will also share some best practices for managing customer expectations.
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- Starts 18 May 2021 05:00 AM UTC
- Ends 25 May 2021 03:30 AM UTC
- No Admission Charge
Speakers
Dr. Sunil Thadani of Mind Your Gaps
Biography:
Sunil Thadani is a Business Development professional with more than 20 years of experience. Over the past several years he has worked across four continents in a range of roles including Business Development, Consulting, Product Management, and Technical Sales. With several years of experience in Telecom working with Alcatel Lucent, Ericsson, and AT&T, in the past decade, he has been focusing on Internet of Things (IoT) doing business development and consulting across Automotive, Manufacturing, and Healthcare verticals. He has been the ex-Co-chair for Tech Titans (DFW Metroplex Technology Business Council) and the Internet of Things/M2M Special Interest Group.
Jyothi Shankar of Mind Your Gaps
Biography:
Jyothi is the founder of Mind Your Gaps, a Small Business Consultancy based in Plano, TX. Jyothi’s areas of expertise are in creating optimal User and Customer Experiences (UX/CX) through design methodologies, and creating Learning Experiences (LX) for adults, using principles of Instructional Design. She has a particularly keen interest in improving Onboarding to reduce employee attrition and increase effectiveness and productivity of individuals. Her company ‘Mind Your Gaps’ because it fits her goal of designing solutions to improve human experiences and closing gaps that hinder performance.
Please visit our website to learn more about us and the services offered at Mind Your Gaps.