2022 Joint Princeton/Central Jersey and New Jersey Coast Section Holiday Dinner
The 2022 Joint IEEE Princeton/Central Jersey and New Jersey Coast Section Awards Banquet will be held at the Jumping Brook Country Club, Neptune, NJ, on Tuesday, Dec. 6, 2022. The event will start at 6 pm. The IEEE Princeton/Central Jersey Section and the IEEE New Jersey Coast Section organize this joint event to pay tribute to its volunteers. Please join us in recognizing the achievements of our members and their contributions to the engineering profession, our community, and the IEEE Princeton/Central Jersey and New Jersey Coast Section activities.
Banquest Notes:
- Limited capacity - register early!
- Notes on food allergies and special preferences will be passed on to Jumping Brook. It is the attendee's responsibility to check with the service staff.
- Separate registration is required for an accompanying guest. Dinner seating is pre-assigned, so please include a note in the comment field, in particular if the last name of your guest is different.
- During dinner, wine, beer, and soda will be self service - an accompanying adult must supervise an underage guest.
- Food will be buffet style, including a beef dinner, a chicken dinner, a salmon dinner, and a vegetarian dinner.
Date and Time
Location
Hosts
Registration
- Date: 06 Dec 2022
- Time: 06:00 PM to 09:30 PM
- All times are (GMT-05:00) US/Eastern
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Add Event to Calendar
- 210 Jumping Brook Rd
- Neptune, New Jersey
- United States 07753
- Building: Jumping Brook Country Club
- Click here for Map
- Contact Event Hosts
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John Deltuvia
Secretary, IEEE New Jersey Coast Section
E-mail: ieee@john-deltuvia.net - Co-sponsored by IEEE Princeton/Central Jersey and New Jersey Coast Sections
- Starts 15 November 2022 09:30 AM
- Ends 05 December 2022 09:30 AM
- All times are (GMT-05:00) US/Eastern
- Admission fee ?
Speakers
Alex Magoun of IEEE History Center
The Evolving IEEE Princeton/Central Jersey Section, 1947-2022
Dr. Magoun will speak about the history of the Princeton/Central Jersey section.
Biography:
Alexander B. Magoun is the outreach historian with the IEEE History Center in Piscataway, where he studies and assists others in understanding the 20th century through the history of electronics. Previously he was the executive director of the David Sarnoff Library in Princeton, where he collected and preserved the papers and artifacts of RCA employees and business divisions. He is the author of two books and numerous articles and editor of many others. Dr. Magoun has lectured in thirteen states and eleven countries, designed and installed exhibits on everything from mincemeat to 45-rpm records, and received numerous awards for his service to public history. He is a member of the New Jersey Antique Radio Club and the Society for the History of Technology; his three degrees in history are capped by a Ph.D. from the University of Maryland, College Park.
Email:
Address:445 Hoes Ln, , Piscataway, New Jersey, United States, 08854
Marbue Brown of JPMorgan Chase & Co
Customer Obsession Advantage
Customer Obsession is the secret sauce that has fueled the success of some of the world’s most beloved and successful brands, including Amazon.com, Apple, Costco, Trader Joe’s, and Zappos. The phrase was popularized by Amazon.com to describe the extreme approach to prioritizing customers that has established the company as a model of customer experience excellence to be emulated. That obsessive emphasis on prioritizing customers is also credited as a key factor in Amazon’s rise to become one of the most dominant companies across the globe. Other companies like Costco, Trader Joe’s, and Zappos that are legendary for their customer experience excellence have a similarly extreme approach to prioritizing customers, and they’re also known for transcendentbusiness results.
Very few companies have achieved the level of customer experience excellence that earns them the right to be called Customer Obsessed. This book, Blueprint for Customer Obsession, lays out the eight habits and practices that distinguish Customer Obsessed companies from their “Customer Focused” or “Customer Centric” peers andmakes the secret sauce of Customer Obsession accessible to business leaders worldwide. Blueprint for Customer Obsessiondemonstrates with concrete examples that Customer Obsession is not just a slogan, a catchphrase, or a rallying cry. It is a handbook for any leader that wants to engineer a Customer Obsession transformation in their company or business unit.
Biography:
Marbue Brown is author of the new book Blueprint for Customer Obsession and founder of The Customer Obsession Advantage, a firm dedicated to helping companies achieve transcendent business results through Customer Obsession. He is an accomplished customer experience (CX) executive with a track record of thought leadership and signature business results at some of the most iconic companies on the planet, including JP Morgan Chase, Amazon.com, Microsoft Corporation, and Cisco Systems. As a CX leader, he guided the Chase Consumer Bank to record performance in the JD Power Retail Banking Study, NPS and branch satisfaction. He transformed the Andon Cord mechanism at Amazon.com from a primarily manually triggered to system to a primarily automated system triggered by machine learning and statistical models. The Andon Cord is one of Amazon.com’s most significant mechanisms it uses to personify its Customer Obsession culture. Marbue devised and codified the NSAT Improvement Approach at Microsoft, which was widely used by business units to dramatically improve CX as well as international subsidiaries who won nationwide awards in the process. He co-authored seminal articles about customer experience measurements that are widely cited in industry. He is a sought after speaker and published author on customer experience, business strategy and economic policy.
Agenda
Program
| 06:00-06:45 |
Registration and Networking |
| 06:45-09:30 |
Dinner |