Summer Digital Dialogues: Salesforce Data Cloud & AI-Driven Customer 360
Salesforce Data Cloud unifies siloed customer data into a single source of truth, while Einstein AI enriches this data with predictive insights. This integration enables businesses to create hyper-personalized experiences by leveraging real-time behavioral analytics, purchase history, and AI-generated recommendations. Learn how combining Data Cloud’s unification capabilities with Einstein’s machine learning drives actionable customer journeys.
Date and Time
Location
Hosts
Registration
- Date: 15 May 2025
- Time: 02:00 PM UTC to 03:00 PM UTC
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- Starts 15 May 2025 05:00 AM UTC
- Ends 15 May 2025 02:00 PM UTC
- No Admission Charge
Speakers
Mr. ShivaKrishna Deepak Veeravalli
Biography:
Shivakrishna Deepak Veeravalli is a visionary leader in Cloud, CRM and AI-driven automation with over 18+ years of transformative contributions to enterprise technology architecting enterprise-scale solutions for global organizations. He holds a Master’s in information systems and a Bachelor’s in Computer Applications laying a rigorous foundation to drive innovative CRM and AI initiatives with measurable business impact. With unparalleled technical mastery, strategic vision and business acumen, Deepak spearheaded impactful CRM transformations at IBM, Benchling, Lacework, Intercom and Zenefits driving dramatic cost efficiencies and streamlining operations across the enterprise. Backed by 15+ industry-leading certifications from Salesforce, Oracle and Workato in analytics, integration, and enterprise architecture, including Application and System Architect, CPQ Specialist and AI Associate, he embodies relentless technical excellence and best-in-class expertise. A prolific thought leader, he has authored 10 peer-reviewed articles with 40+ citations on topics ranging from IoT CRM data unification and AI powered customer engagement to GraphQL APIs, anomaly detection, and legacy to Salesforce migrations underscoring his influence as a researcher and innovator in AI driven enterprise solutions He rigorously evaluated manuscripts, peer reviewed 45+ papers for 13 leading AI and data science global conferences (e.g., IEEE InC4, AITA 2025). In addition, judging 50 applications for the 2025 Globee Awards for Cybersecurity. His commitment to advancing best practices, mentoring peers, technical expertise, research contributions, and leadership in engineering and scientific communities has been recognized by affiliations with international repute such as Fellow of IAEME, IETE, Sigma Xi, Raptors Dev and IEEE Senior Member.His thought-leadership is echoed and voiced as articles to premier industry outlets (Analytics Insight, TechBullion, IBTimes India, Outlook India) on topics ranging from advanced cloud CRM integration and asynchronous Salesforce scalability to AI driven data management.