Aislin O'Hara of O'Hara & Associates Consulting

Josh Bersin, world class industry analyst & founder of Bersin by Deloitte cited Diversity & Inclusion as one of the hottest topics for 2019 technology companies. Through this presentation, we will uncover what diversity & inclusion really means, why it matters and what strategies can be used to foster inclusion. We will explore some case studies showing best practices and listen to a testimonial from a person living with a disability. Students will learn the ways diversity and inclusion is protected under the Ontario Human Rights Code, participate in a rich discussion on common misconceptions and leave with a deepened understanding on how the technology sector can leverage diversity to become a more successful industry as a whole.

Biography:

Aislin is a Certified Professional Consultant on Aging with 12 years of experience executing accessible & inclusive customer experience solutions within the public sector. Presently, Aislin is the Principal Consultant and founder of O'Hara & Associates Consulting, which helps businesses prepare for the demographic shift in our population by providing age-friendly strategies and advice on designing accessible & inclusive solutions. Most recently, Aislin was the Project Lead - Customer Experience for TTC Wheel-Trans, the 3rd largest specialized transit agency in North America, whose customer base is vastly comprised of seniors and persons with disabilities. Aislin was responsible for designing and implementing various accessible, diverse & inclusive customer facing initiatives for the Wheel-Trans Transformation Program. Aislin’s work on accessible customer service design was recently published in the Journal of the Transportation Research Board and was recently presented at the January 2019 Washington conference.

Email:

Address:Toronto, Canada