WIE Speaker Series 2026: CX Transformation using Data & AI
Abstract:
Discover how to transform customer experience through the strategic integration of AI and data analytics. This session explores the critical challenges facing CX today from data fragmentation to reactive service models—and presents a practical framework for leveraging AI to deliver hyper-personalized, predictive customer experiences. Learn how to integrate data from multiple touchpoints, extract actionable insights, and implement AI-driven solutions that drive measurable ROI. Walk away with strategies for data integration, analytics implementation, and AI transformation that can elevate customer satisfaction, increase revenue, and build lasting brand loyalty
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- Co-sponsored by IEEE Future Networks AI/ML Working Group
- Starts 02 March 2026 05:00 AM UTC
- Ends 09 March 2026 10:55 PM UTC
- No Admission Charge
Speakers
Mohan of Texas Health
CX Transformation using Data & AI
Biography:
Mohan Krishna Mannava is a Data Analytics and AI/ML Leader with over 11 years of experience driving business transformation across Financial Services, Insurance, Media, and Technology sectors. Currently serving as Business Intelligence & Data Analytics Leader at Texas Health Resources, he has held senior roles at Upwork, SiriusXM Radio, Equifax, and Prudential Financial.
Mohan specializes in developing customer analytics frameworks, architecting ML-driven solutions while leading high-performance analytics teams. A published researcher and thought leader, he has authored multiple publications on AI and customer experience innovation. He holds a Masters degree in Business Analytics from University of Connecticut.
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